symantec endpoint manager 14 upgrade problem

If you are unsure as to which definitions set you should use, please contact Symantec Support for guidance.

Under normal conditions, Symantec strongly encourages customers to use the Daily Certified definitions for routine use. Please note that the consistent use of the Rapid Release definitions is not encouraged by Symantec and the use of the Rapid Release definitions is intended to be used on a case by case basis to mitigate a possible virus outbreak. jdb Rapid Release definitions to update SEPM content. jdb file only contains antivirus/antispyware definitions and will not provide updated content for the firewall component for the Symantec Endpoint Protection (SEP) clients. SolutionĪ *.jdb file can be used to update the virus definitions for SEPM. When the SEPM is behind a closed firewall/proxy or has no direct access to the Internet or an internal LiveUpdate server, it will not be able to retrieve content. If updating the virus definitions of a SEPM is not possible by running LiveUpdate (LUALL.exe) or scheduling LiveUpdate through the SEPM GUI, then manually updating the definitions content on the SEPM is the next preferred method. Navigate to the directory that contains the Wsusutil.Technical Solution for Endpoint Protection 11.0, Endpoint Protection 12.1 Issue The new destination folder must have the same permissions that were set on the original folder.Ĭlick Start, right-click Command Prompt, and then click Run as administrator. Log on to the WSUS server by using an account that is a member of the local Administrators group.Ĭreate a new destination folder for the WSUS content directory on an NTFS partition. To move the WSUS Content directory, follow these steps:

Resolution 1: Move the WSUS content directory to a new location by using the Wsusutil utility WSUS and the Symantec Endpoint Protection Manager both utilize a virtual directory called 'Content.' If WSUS and Symantec are both installed onto the same default Web site using Port 80, only the last one installed will be able to serve updates to clients.Ĭhoose one of the following methods to resolve this problem. The WSUS server is functional in every other respect. The WSUS client computers are configured correctly to connect to WSUS and appear on the WSUS Administration console. The Symantec Endpoint Protection Manager is able to download current definitions to clients. WSUS clients do not install approved updates from WSUS. This article provides a solution to an issue where Windows Server Update Services (WSUS) clients can't install updates when Symantec Endpoint Protection is installed on the same Web site.Īpplies to: Windows Server 2012 R2 Original KB number: 968248 Symptom

Symantec endpoint manager 14 upgrade problem